Pre-Book Online Only

We are reducing the daily capacity of our attractions and theme parks, so please book your tickets in advance.

Please also note that owing to the significantly reduced capacity, and to maintain safe queue-lines, ride access passes are not available at this time.

Passport Holders - Online Booking

To manage our reduced capacity, Passport holders should only book online by selecting the passport holders ticket option. If your passport expired during the period of closure, we've extended it for 6 months!

Tickets - The Rule of 6

Following the recently updated Government guidance, we now ask guests not to visit in groups of any more than 6.

Our bookings are currently limited to 6 tickets per transaction.

Staggered Arrival Times

For your convenience and safety, and to assist with social distancing upon entry, please select your arrival time when booking.

Feeling Unwell?

If you or any member of your party are displaying any signs of coronavirus, please do not visit.

Contactless Entry

It's super simple, just present your booking barcode that's found on your confirmation email. Print this off and present a paper copy or show it to our team on your phone. We'll scan it upon arrival.

Contactless Payments

To minimise the handling of cash or the use of pin-pads, we encourage contactless payments throughout the resort wherever possible.

Temperature Checks

As well as our staff undergoing daily, non-contact temperature checks, we will also ask you (aside from babies and toddlers) to participate in such checks as a condition of entry to the Resort.

Ride Safety

On dates when rides are operational we'll need to space families apart. To maintain hygiene during the pandemic, rides will be temporarily suspended for cleaning at periods throughout the day.

Play Attractions

Play attractions and a small number of close-contact rides may be restricted or temporarily unavailable.

Protect Yourself

Face coverings are mandatory on all rides. If you’re under 3 years of age, you should not wear a face covering, but you can still use the rides.These will be available to purchase on site if you do not have your own. Remember to bring your raincoats, ponchos and brollies! Our indoor areas are strictly limited, even if it rains.

Enhanced Cleaning Regimes

Additional cleaning measures have been implemented across the theme parks and accommodations. Deep cleaning will occur in identified areas following any individual who presents coronavirus symptoms.

Keeping Apart

Keep a safe distance from other adventurers, there will be markers on the floor and fences for guidance on social distancing. Please adhere to one-way directional signage across the resorts.

Sanitising Stations

We’ve installed a number of additional hand sanitiser units around the park for your convenience.

On-site Safety Advice

Look out for 'Safe Steps to Giant Adventures' signage located at the entrance and around the park for additional guidance throughout your visit.

Hygiene Screens

Our teams may be wearing protective face coverings, eyewear or gloves where closer contact with guests is necessary. You'll also see hygiene screens at some of our service counters.

Catch It, Kill It, Bin It

Please maintain the highest hygiene measures and wash your hands regularly to keep yourself and the people around you as safe as possible.

Character Appearances

Some of our theatre and stage shows will be temporarily suspended. Gully Mouse and friends will still be making appearances for air-hugs and safely distanced photo opportunities.

Snacks & Gifts

Snack kiosks and gift shops will also be available with controlled access.

Smoking Restrictions

If you need to smoke or vape, please ONLY use our designated smoking areas, adhering to the maximum persons signage.

Staff Training

For the safety of everyone, our staff will be trained and continuously updated with coronavirus safety measures and hygiene controls, across all areas of the resorts and including behind the scenes workplace areas.